ITIL 4 Foundation and Practitioner

Learn the global framework for IT Service Management (ITSM). This course helps you align IT services with business needs, focusing on value creation, service strategy, and continuous improvement across the IT lifecycle.
Understand the ITIL Service Value System (SVS).
Apply the four dimensions of Service Management.
Implement ITIL management practices (e.g., Incident, Problem).
Focus on co-creating value with service consumers.